Not necessarily. Many comprehensive policies let you choose your own repairer — check your PDS or ask your insurer. If your policy allows it, you can nominate Platinum Paint & Panel and we'll handle the rest.
From lodgement to handover, we manage your insurance claim end to end — and you have the right to choose your own repairer.
Where your policy allows you to choose your repairer.
Many NSW drivers don't realise that, depending on your policy, you may have the right to choose who repairs your car — you are not always locked into your insurer's preferred repairer. Choosing Platinum Paint & Panel means your vehicle is repaired once, properly: computerised chassis alignment, genuine repair methods, and premium Standox paint, all backed by a lifetime workmanship guarantee.
If your policy includes choice of repairer, simply tell your insurer you're using Platinum Paint & Panel, 126 Adderley St W, Auburn — we'll take it from there.
Tell us what happened. We'll explain your options, help with the paperwork and lodge the claim with your insurer.
We prepare a detailed, itemised quote in line with insurer guidelines and liaise directly with the assessor.
Your car is restored to pre-accident condition, quality checked, cleaned and returned on schedule.
Replacement vehicle (if eligible)* — if you weren't at fault in the accident, ask us about a like-for-like replacement vehicle to keep you moving while yours is repaired. Eligibility is assessed case by case.
Excess assistance — we help car owners with their insurance excess, from 50% and up to 100% if you're not at fault — conditions apply.
Recovery support — if the other driver was at fault, we can guide you through claiming against their insurer so the process doesn't fall on you.
*Eligibility criteria apply. Replacement vehicles and excess assistance are subject to eligibility and conditions.
Need urgent help right now? See our accident repairs service.
Not necessarily. Many comprehensive policies let you choose your own repairer — check your PDS or ask your insurer. If your policy allows it, you can nominate Platinum Paint & Panel and we'll handle the rest.
If you're at fault, your excess usually applies. If you're not at fault and can identify the other driver, your excess is often waived or recoverable. We also offer excess assistance — from 50% and up to 100% if you're not at fault (conditions apply).
If you're not at fault, ask us about a like-for-like replacement vehicle (if eligible) — luxury for luxury, standard for standard. Eligibility criteria apply and are assessed case by case.
Once the assessment is approved, most repairs take from a few days to two weeks depending on parts availability and the extent of the damage. We give you a realistic timeframe up front and keep you updated throughout.